Returns

RETURNS & REFUNDS

 

 Waiting for a refund from your recent return(s)?


At busy times of the year, it can take up to 14 days to receive and process your refund – please only contact us if you have not received an email processing your refund after 14 days of sending us your item/s.

We want you to be delighted with your purchase, but if for some reason your item is faulty or damaged you can return it within 30 days of receipt for a full refund or an exchange.

Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift tender (gift card or e-gift card) to the value of the lowest-selling price for the returned goods will be offered.

 

FOR PURCHASES MADE ON OUR WEBSITE

We will be happy to make a refund, which will go onto the original payment method used when you made your purchase. We are not able to refund any postage charges unless your item is faulty or damaged – please see below for details.

 

HOW TO RETURN

Returns by courier/post

For courier or post returns, please ensure you contact us via e-mail or social media with your order number and reason for return. We will then issue you with further instructions for repackaging and making your return.

Please provide the following details when you contact us so that we can process your return as quickly as possible.

  • Your full name
  • Order number
  • Address
  • Email address
  • Daytime telephone number
  • What you are returning and why
  • Make sure your items are securely wrapped.


You will be notified via e-mail as soon as your return has been processed. This can sometimes be a few days after we receive your parcel – if you want to check that your order has been received, please use the tracking provided for your chosen return method.

 

Returns via Post Office or other couriers

VARIABLE FEE

If you would like to choose an alternative service, you are welcome to send via the Post Office, or other courier of your choice. Please note, the fee for these services is payable by you and is variable based on the weight and dimensions of your parcel and the service you select.

Please do ensure you keep a copy of your proof of postage, as we are responsible for your parcel only when it has been received into our warehouse. Items lost in transit will not be treated as returned.